Refund policy

We want you to be satisfied with your order. This Refund Policy explains when we can accept a return and how refunds work. Last updated: September 15, 2026.

Return window

You have 30 days from the delivery date to request a return. To be eligible, your item must be unopened, unused, in its original packaging, and in the same condition you received it. You will need your order number or proof of purchase.

Food safety: opened products

Because our pouches are a consumable product, we cannot accept returns on tins or pouches that have been opened, used, or tampered with. This is a food safety requirement, not a judgment about your order. If something is wrong with an opened product, contact us — see "Damaged, defective, or wrong items" below.

Damaged, defective, or wrong items

Inspect your order when it arrives. If your order is damaged in transit, defective, or you received the wrong item, contact us at support@vyrlenergy.com within 14 days of delivery with your order number and photos of the product and packaging. We will make it right with a replacement or a full refund, including shipping, at no cost to you. This applies whether or not the product has been opened.

How to start a return

Email support@vyrlenergy.com with your order number and the items you would like to return. If your return is accepted, we will send instructions on where and how to ship your package. Items sent back to us without first requesting a return cannot be accepted.

Return shipping

For a change-of-mind return, you are responsible for return shipping costs, and original shipping charges are non-refundable. For damaged, defective, or incorrect items, we cover return shipping.

Refunds

We will notify you once we have received and inspected your return. If approved, your refund is issued automatically to your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since we approved your return, contact us at support@vyrlenergy.com.

Exchanges

The fastest way to get the flavor you want is to return the eligible item and place a new order once your return is accepted.

Non-returnable items

• Opened, used, or tampered-with pouches or tins (see "Food safety" above).
• Items returned more than 30 days after delivery.
• Gift cards.
• Sale or clearance items, unless damaged or defective.

Order cancellations

If you need to cancel or change an order, contact us as soon as possible at support@vyrlenergy.com. We can usually help if the order has not yet shipped. Once an order has shipped, it falls under the return process above.

Contact

Questions about returns or refunds: support@vyrlenergy.com.